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NetworkCommunications Magazines

	3 Steps to Creating Personalized Customer Support Experiences
	This new SSPA White Paper reveals strategies for creating personalized customer experiences, including: Establishing reward programs for outstanding relationship skills Implementing a multi-channel personalization focus Adding quality-monitoring software for training and reviewPrepared by SSPA; Sponsored by Citrix GoToAssist.

	90 Page IP Telephony Pocket Guide
	IP telephony (IPT) offers a viable alternative to the legacy voice exchange, delivering improved application integration, scalability, and multi-site management. It is precisely these features that make this rapidly-maturing technology so attractive to organizations seeking to reduce costs, increase productivity and improve customer relations. This 90-page IP Telephony Guide is intended equally for technical IT staff, voice system managers, and CIOs, and describes the typical components and features of an enterprise telephony system.

	Accelerating Virtualized Environments
	Is your organization grappling with the performance challenges of virtualization and IT consolidation?Download this white paper and discover how wide-area data services (WDS) can help deliver the benefits of virtualization and IT consolidation (reduced IT complexity, lower costs, improved resource utilization, and data protection) while addressing the challenges of application performance and information availability across the WAN. Furthermore, the paper discusses the simplified IT administration and improved resource management benefits WDS solutions yield.

	AV Technology
	AV Technology provides instructional, problem solving content to AV/IT professionals in the education, corporate, hospitality, entertainment, medical, gaming, worship, and government markets. The magazine helps readers navigate their jobs better and therefore generate more revenue for their employers.

	Best Practices for Security Remote and Mobile Devices
	As the number of mobile and remote workers has exploded over the past few years, so too have the security risks they pose. This adds to the concerns of the Healthcare Industry because of the legislative acts. eEye understands that once these vulnerable employees re-connect they pose a growing threat to your corporate network. Allow eEye to offer you some materials to help you face your challenges. eEye has helped many small and large organizations such as Mercy Hospital, Blue Cross/Blue Shield, Pacific Care, Center for Disease Control Provider with their IT security challenges. This white paper outlines how an endpoint intrusion prevention and scan on connect solution can enable you to secure mobile and remote machines and corporate network from today's most sophisticated and blended threats.

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